{"id":1010,"date":"2026-02-14T23:24:04","date_gmt":"2026-02-14T23:24:04","guid":{"rendered":"https:\/\/elmasnabazaar.com\/?page_id=1010"},"modified":"2026-02-14T23:24:07","modified_gmt":"2026-02-14T23:24:07","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/elmasnabazaar.com\/en\/conditions-generales-de-vente\/","title":{"rendered":"General Terms and Conditions of Sale"},"content":{"rendered":"<p class=\"wp-block-paragraph\">GENERAL TERMS AND CONDITIONS OF SALE<br>EL MASNA BAZAAR<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li class=\"translation-block\">PRESENTATION<br>El Masna Bazaar is an online store dedicated to the promotion and sale of Tunisian handicrafts.<br>These General Terms and Conditions of Sale govern all sales made via the website <a href=\"https:\/\/elmasnabazaar.com\/en\/\" target=\"_self\">www.elmasnabazaar.com<\/a>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Any order placed on the site implies full and complete acceptance of these General Terms and Conditions of Sale.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>PRODUCTS<br>The products offered are handcrafted items made by Tunisian artisans.<br>Chaque produit est pr\u00e9sent\u00e9 avec une description d\u00e9taill\u00e9e et des photographies aussi fid\u00e8les que possible.<br>Due to the handcrafted nature of the creations, slight variations may exist and should not be considered defects.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>PRICE<br>Prices are indicated in Tunisian dinars (TND), euros (\u20ac) or US dollars ($), depending on the country of delivery.<br>Prices are exclusive of delivery charges and any applicable customs duties, import taxes or local VAT.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">El Masna Bazaar reserves the right to change its prices at any time, while guaranteeing the application of the price in effect at the time of the order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>ORDER<br>The customer places the order directly on the website <a href=\"https:\/\/elmasnabazaar.com\/en\/\">www.elmasnabazaar.com<\/a>.<br>The order is considered final after payment confirmation.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>PAYMENT<br>Payments made on the site are fully secure thanks to the use of payment platforms and terminals that comply with international standards.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Accepted currencies:<br>Payments can be made exclusively in the following currencies:<br>\u2013 Dinar tunisien (TND)<br>\u2013 Euro (\u20ac)<br>\u2013 US dollar ($)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The currency is selected by the customer at the time of ordering or automatically suggested according to the country of residence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accepted payment methods:<br>\u2013 Visa international credit card<br>\u2013 International Mastercard credit card<br>\u2013 PayPal<br>\u2013 International bank transfer<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The order is processed only after receipt and effective confirmation of payment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>DELIVERY<br>Order delivery is handled by the Tunisian Post Office, both in Tunisia and internationally.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery to Tunisia:<br>\u2013 Home or post office delivery<br>\u2013 Estimated delivery time: 2 to 5 business days<br>\u2013 Secure and insured shipments<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">International delivery:<br>\u2013 Shipping to multiple countries via the international postal network<br>\u2013 Tracking of shipments to their final destination<br>\u2013 D\u00e9lais variables selon le pays de livraison<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery times are given as a guide only. El Masna Bazaar cannot be held responsible for delays beyond its control.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>CUSTOMS FEES AND IMPORT TAXES<br>For any order delivered outside of Tunisia, customs fees, import taxes or local VAT may be required by the authorities of the destination country.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">These costs are the sole responsibility of the buyer and are not included in the price of the products or in the delivery charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some products may be subject to specific customs restrictions or formalities depending on the country of destination.<br>It is the buyer's responsibility to check the applicable regulations before placing an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El Masna Bazaar provides the necessary shipping documents, but cannot be held responsible for delays or additional costs related to customs procedures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of refusal or non-payment of duties and taxes by the buyer, the package may be detained, returned or abandoned by the competent authorities, without the possibility of a refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>RETURNS AND CLAIMS<br>In the event of receiving a damaged or non-compliant product, the customer must contact El Masna Bazaar within 48 hours of receipt.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Custom or made-to-order products cannot be returned or exchanged, except in the case of a proven defect.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>RESPONSIBILITY<br>El Masna Bazaar cannot be held responsible:<br>\u2013 delays or interruptions in delivery attributable to postal services,<br>\u2013 cases of force majeure,<br>\u2013 consequences related to misuse of the product.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"10\" class=\"wp-block-list\">\n<li>PERSONAL DATA<br>The personal information collected is used solely for order processing and customer relations.<br>They are treated confidentially and are never given to third parties.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"11\" class=\"wp-block-list\">\n<li>APPLICABLE LAW<br>These General Terms and Conditions of Sale are subject to Tunisian law.<br>In the event of a dispute, an amicable solution will be sought before any legal action.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">EL MASNA BAZAAR COMMITMENT<br>\u2013 To promote authentic Tunisian craftsmanship<br>\u2013 To offer a simple and secure shopping experience<br>\u2013 Ensuring reliable delivery in Tunisia and internationally<br>\u2013 Guaranteeing transparency, trust and customer satisfaction<\/p>","protected":false},"excerpt":{"rendered":"<p>CONDITIONS G\u00c9N\u00c9RALES DE VENTEEL MASNA BAZAAR Toute commande pass\u00e9e sur le site implique l\u2019acceptation pleine et enti\u00e8re des pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente. El Masna Bazaar se r\u00e9serve le droit de modifier ses prix \u00e0 tout moment, tout en garantissant l\u2019application du tarif en vigueur au moment de la commande. Devises accept\u00e9es :Les paiements peuvent [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-1010","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Conditions G\u00e9n\u00e9rales de Vente - ElMasnaBazaar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elmasnabazaar.com\/en\/conditions-generales-de-vente\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions G\u00e9n\u00e9rales de Vente - ElMasnaBazaar\" \/>\n<meta property=\"og:description\" content=\"CONDITIONS G\u00c9N\u00c9RALES DE VENTEEL MASNA BAZAAR Toute commande pass\u00e9e sur le site implique l\u2019acceptation pleine et enti\u00e8re des pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente. 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